Improving VoIP Voice Call Quality

Four Realities of Modern VoIP Service | Victorville Sonic Systems Business Communications
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Improving VoIP Voice Call Quality | Victorville Sonic Systems Business Communications

One common concern expressed by California business owners who have not switched to Voice over Internet Protocol systems is related to the quality of voice calls. If you are considering switching your Victorville business from PBX to VoIP, here is what you need to know about voice call quality.

Until about 2013, people who claimed that landlines and PBX switchboard systems offered better voice call quality than mobile phones and VoIP systems were probably correct. In fact, legacy landline systems may still offer better quality in terms of voice calls when compared to smartphones, but not better than VoIP.

Vast Improvements in Modern Technology

Major advances in smartphone technology and wireless communications have brought about a much-needed improvement to mobile call quality; however, landlines are still superior in this regard. There are several reasons for this issue; communications specialists often cite low audio stream rates as well as the half duplex standard and the low sample rate. There is hope that the future Voice Over LTE protocol may solve these issues; nonetheless, that is still a few years away.

On the other hand, VoIP call quality has improved to the point that it is now better than both smartphones and landline systems. For this reason, smartphone owners prefer to use personal communications apps such as Skype and WhatsApp, which connect to wireless data connections and allow VoIP calls.

Discover the Benefits of Modern VoIP Services

With greater wireless connectivity and bandwidth available these days, VoIP voice calls are of greater quality thanks to improvements made to the protocol in the last few years. For example, the real-time transport protocol (RTP) no longer allows calls taking place on local IP addresses; instead, communications are handled by unencumbered public IP locations. The protocol now has a certain standard of audio codecs that all seek to improve the audio capture and data transmission, and thus there are no mismatches.

When Sonic Systems performs a new business VoIP installation, technicians pay attention to certain issues that could create audio issues and thus reduce the quality of voice calls. These issues include setting up the right ports, ensuring that the firewall does not interfere with RTP, avoiding blank packets, and rerouting local internet traffic so that it does not interfere with calls.

If you are experiencing deficient voice calls in your VoIP system at your Apple Valley or Victorville place of business, you may have configuration issues. To learn more, please contact Sonic Systems today.
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