One common concern expressed by California business owners who have not switched to Voice over Internet Protocol systems is related to the quality of voice calls. If you are considering switching your Victorville business from PBX to VoIP, here is what you need to know about voice call quality.
Major advances in smartphone technology and wireless communications have brought about a much-needed improvement to mobile call quality; however, landlines are still superior in this regard. There are several reasons for this issue; communications specialists often cite low audio stream rates as well as the half duplex standard and the low sample rate. There is hope that the future Voice Over LTE protocol may solve these issues; nonetheless, that is still a few years away.
With greater wireless connectivity and bandwidth available these days, VoIP voice calls are of greater quality thanks to improvements made to the protocol in the last few years. For example, the real-time transport protocol (RTP) no longer allows calls taking place on local IP addresses; instead, communications are handled by unencumbered public IP locations. The protocol now has a certain standard of audio codecs that all seek to improve the audio capture and data transmission, and thus there are no mismatches.
When Sonic Systems performs a new business VoIP installation, technicians pay attention to certain issues that could create audio issues and thus reduce the quality of voice calls. These issues include setting up the right ports, ensuring that the firewall does not interfere with RTP, avoiding blank packets, and rerouting local internet traffic so that it does not interfere with calls.