The advantages of Voice over Internet Protocol systems are not limited to cost savings or integration with other business processes such as customer relationship management software; another advantage is related to the range of equipment you can use with VoIP. If you already have telephone equipment from the PBX days, you can keep using it by means of VoIP adapters, thus avoiding hardware expenditures and electronic waste; however, you can also upgrade your equipment and choose between VoIP handsets or headsets.
With VoIP handsets, the most significant advantage is that they tend to offer greater capacity for HD audio because manufacturers have more space to include the required hardware components; nonetheless, some high-end headsets with base units also have this capacity. Modern handsets are feature-rich, but many of these features can be accessed from softphone VoIP apps. Perhaps the greatest advantage of office desk phones is their traditional appeal; cradling the handset, activating the speakerphone and using the number pad to dial are almost business rituals, and there is also the satisfaction derived from slamming the receiver after certain calls.
Headsets have several advantages over desk phones and handsets, starting with their lower prices. Even the most advanced headsets with base units and lots of features will generally cost less than handsets; plus there is the added convenience of headsets occupying minimal space on desks. Call center employees who are expected to use PC workstations are the most likely candidates for headsets, and they do not always have to be VoIP equipment.
As for choosing cordless VoIP headsets, business owners have two choices: wireless DECT based on the radio frequency spectrum or Bluetooth. Both cordless solutions will feature some level of HD audio loss and lag; plus, interference from other electronic equipment in the office is almost unavoidable. DECT provides the longest range, up to 300 meters in some cases, while Bluetooth is limited to just a few steps from the connected device.