Choosing Between VoIP Handsets and Headsets

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Choosing Between VoIP Handsets and Headsets | Victorville Telecommunications

The advantages of Voice over Internet Protocol systems are not limited to cost savings or integration with other business processes such as customer relationship management software; another advantage is related to the range of equipment you can use with VoIP. If you already have telephone equipment from the PBX days, you can keep using it by means of VoIP adapters, thus avoiding hardware expenditures and electronic waste; however, you can also upgrade your equipment and choose between VoIP handsets or headsets.

Benefits of VoIP Handsets

With VoIP handsets, the most significant advantage is that they tend to offer greater capacity for HD audio because manufacturers have more space to include the required hardware components; nonetheless, some high-end headsets with base units also have this capacity. Modern handsets are feature-rich, but many of these features can be accessed from softphone VoIP apps. Perhaps the greatest advantage of office desk phones is their traditional appeal; cradling the handset, activating the speakerphone and using the number pad to dial are almost business rituals, and there is also the satisfaction derived from slamming the receiver after certain calls.

Benefits of VoIP Headsets

Headsets have several advantages over desk phones and handsets, starting with their lower prices. Even the most advanced headsets with base units and lots of features will generally cost less than handsets; plus there is the added convenience of headsets occupying minimal space on desks. Call center employees who are expected to use PC workstations are the most likely candidates for headsets, and they do not always have to be VoIP equipment.

As long as workstations are equipped with sound cards that provide audio input and output, headsets do not even have to feature USB connectors; they can be connected to traditional jacks, and the loss of HD audio will be minimal as long as the operating system features the appropriate drivers. The longer cords of headsets give users considerable mobility around their desks, and devices that include noise-canceling technology will prevent callers from being exposed to the ambient sounds of a busy call center.

As for choosing cordless VoIP headsets, business owners have two choices: wireless DECT based on the radio frequency spectrum or Bluetooth. Both cordless solutions will feature some level of HD audio loss and lag; plus, interference from other electronic equipment in the office is almost unavoidable. DECT provides the longest range, up to 300 meters in some cases, while Bluetooth is limited to just a few steps from the connected device.

In the end, headsets will work better in most VoIP settings because they are designed for greater productivity and a smaller physical footprint. If you are using Unified Communications with your VoIP system, headsets are the way to go.[/su_column]
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