Business owners who choose to install a VoIP system for their High Desert companies are certainly making the right call, but they should also take the time to consider the devices their employees will utilize.

Understanding the VoIP Framework

The foundation of any business VoIP system comes down to three elements: broadband connection, network, and unified communications (UC) software. For the most part, a VoIP network can function without peripheral devices; however, choosing the right handset or headset is a vital business decision.

What VoIP Solution is Correct for Your Business

Ideally, a business owner in Apple Valley, Victorville or elsewhere in the High Desert should give some thought about the type of calling devices to use with the new system. Security must always be the first consideration; any business owner or manager who opts for a bring-your-own-device (BYOD) approach should first evaluate the security risks that such as policy could bring to the workplace.

Wireless VoIP headsets and handsets are often tempting, but there may be call quality issues if the chosen devices come from the bargain bin. The best VoIP call quality is often delivered by devices that keep employees somewhat tethered to their desks. In general, the best audio fidelity will be achieved by handsets or headsets than connect to standard audio jacks or USB ports; this means that they form a direct line with sound cards.

Some older employees who grew up with analog equipment may feel more comfortable with desk phones and numbered dial pads; they would not be difficult nor expensive to accommodate with VoIP devices. Salespeople who rely on customer relationship management (CRM) applications such as Salesforce will certainly enjoy UC solutions with comfortable headsets, and the same goes for customer service agents who handle heavy call volumes.