In the year 2019, more companies are expected to upgrade their PBX telephone systems to Voice over Internet Protocol, and many of them will also choose to implement unified communications (UC) for the purpose of improving their business processes. Standard business VoIP networks have many features that represent major advantages over PBX, but the overall functionality is pretty much the same as with plain old telephone systems. UC is a complete transformation of company communications, and it is being adopted across many sectors, but not all business owners will benefit from this upgrade.
In essence, companies that mostly rely on voice calling for their operations are better candidates for VoIP systems without UC. A local pizza delivery company in Victorville, for example, will not benefit from UC unless it expands its ordering system to accept orders via a dedicated mobile app, text messaging and email; in this case, a recommended UC solution would enable a customer relationship management system to be implemented.
Two major trends are developing around UC in 2019: adoption and transition. In terms of adoption, the legal, manufacturing, hospitality, and healthcare sectors are taking the lead. In terms of transition, things are a bit more delicate because UC tends to be a major shift for just about any business. Companies that have young and tech-savvy staff will not have too many problems in this regard; however, other businesses will need to carefully plan and manage the transition.