Formulating a Winning VoIP Strategy for 2020

Business owners who insist on keeping their legacy PBX systems for office communications stand to fall far behind the competitive curve in 2020. Aside from the established fact that PBX users are paying more in terms of monthly bills, maintenance, and equipment, there is also the matter of not taking advantage of the various benefits that Voice over Internet Protocol offers. You have a couple of choices when making the switch: Build a VoIP system from scratch or migrate from PBX. Here are some recommendations on how to make a smooth transition in 2020.

Consider Hosted VoIP

A VoIP system is essentially a data network, one that you can host on-premise or remotely through cloud computing technology. If your office has a broadband internet connection and a server supporting a network, you may be able to host a VoIP system; in some cases, a few upgrades may be needed, but you will still end up with about 75% less hardware compared to PBX.

Should you choose a hosted VoIP solution, all your office communications will go through the cloud, and the only upgrade you may need would be a switch, a router, or a broadband plan that has enough bandwidth for quality of service (QoS). With hosted VoIP, your equipment investments could be zero because you may be able to use your legacy desk phones if you want to keep them. You do not have to worry about scalability; hosted VoIP service can handle just a few lines or numerous call centers.

Unified Communications

Don’t just settle for voice calls and voicemail when you switch to PBX. When you get in touch with Sonic Systems, ask our consultants about UC solutions to consolidate all your business communications into a single platform. Everything from voice calls to faxes and from email to text messaging can be managed from a sole UC portal, which can be accessed from home or even from mobile devices.

Migrating from a PBX system to UC is easier than you think. Porting over existing phone numbers, recreating call workflows, and transferring email servers are the most involved parts of the migration process, but they are actually quite simple. UC systems are intuitive; if you have a young workforce, they will have no problems learning how to use VoIP.

Our VoIP consultants can explain all the UC features available to your business. Contact us today to learn more about migrating to VoIP this year; be sure to make this a business priority for 2020.

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