One of the most interesting developments in the American workplace during the year 2020 was the successful transition to work-from-home (WFH) operations by so many employers. According to a January 2021 survey conducted by PricewaterhouseCoopers, the WFH success rate reported by most employers was close to 80%; furthermore, many of these companies plan to continue doing business this way in 2021.

How UC Enables Remote Working

It can be safely assumed that the companies that experienced a smooth transition to the WFH model in 2020 already had a solid Voice over Internet Protocol solution in place; otherwise, they may have been able to quickly set up a cloud-hosted VoIP solution. For most companies, starting off with cloud VoIP is something that can be completed in just a few days. System configuration is probably the most intricate aspect of switching to VoIP, and it is not even that difficult, particularly when you choose to go with UC.

With the right UC configuration, business owners have a greater chance of WFH success. A hiring manager can arrange remote training sessions so that new employees can log into the UC portal from a home workstation, laptop, tablet, or even smartphone. Companies can even implement “bring your own device” (BYOD) policies in order to reduce hardware expenses or to have as backup devices for disaster recovery planning.