Thanks to the advent of broadband internet access as well as hardware and software solutions, setting up small networks is something that business owners can accomplish on their own. Legacy software such as TinyWeb, for example, can turn a desktop computer running Windows into a web server by installing a 53K executable file; all you need is an internet connection.

As with any other IT business component, a number of things can go wrong with VoIP systems. For business owners who go the DIY route, there is a significant potential of running into the issues below:

Quality of Service

If your company only makes a few business calls each day, QoS will probably be sufficient on a DIY VoIP network. We are moving towards the era of Web Real-Time Communications (WebRTC), which assumes that all reasonably modern personal computing devices can handle VoIP calls over web browsers, and this means that micro-companies will be able to manage tiny VoIP networks themselves. Small businesses that handle higher call volumes need greater QoS, and this will require adequate network configuration; otherwise, your voice and video calls will sound terrible. Moreover, you may also run into issues related to inefficient network load, which can, in turn, interfere with data traffic.

Security Issues

This is a foremost concern when setting up VoIP systems on your own. During the coronavirus pandemic of 2020, millions of people around the world turned to apps such as Skype and Zoom in order to work from home. Hackers seized the moment with all types of new attacks such as Zoom bombing, man-in-the-middle data interception, and network intrusion through social engineering. Open source VoIP software platforms that had not been updated in a while fell prey to attacks carried out by a Middle East cybercrime group; in some cases, attackers took full control of VoIP networks.