For many business owners around the world, the coronavirus pandemic was a situation that forced them to transform their operations. Quite a few lessons were learned, and one of the most important is directly related to office communications. To a certain extent, the COVID-19 pandemic was a prolonged exercise in disaster planning and recovery; companies that had already implemented Voice over Internet Protocol (VoIP) systems were able to set up their employees to work from home, but others were left to deal with what seemed like a disaster.
Not all companies running VoIP were able to simply flip a WFH switch and act like the pandemic never happened; only the ones that operated Unified Communications (UC) systems enjoyed this advantage because all of their lines of communications plus their business documents were accessible from a central location that could be tapped into from just about anywhere.
VoIP and UC are not synonymous technologies, but they may as well be considered as such in 2021. With the advent of 5G wireless networks, virtually all of our voice calls will be facilitated by the internet protocol, so we will soon VoIP for granted, and we will assume that voice calling is one of the many features provided by UC platforms.
The transformation aspect of UC starts with the fact that hardware is completely optional. You do not even need desk phones if you do not want to invest in them; for many business owners, reasonably modern personal computing devices will suffice, and they do not have to be state-of-the-art workstations. Voice calling can be managed through integrated speakers and microphones, but you also have the option of connecting headsets. You do not even need an office data network because most UC solutions these days are hosted in cloud computing data centers, which means that you contract them on a subscription basis.
You can easily upgrade to a call center or even a network of branch offices
UC platforms are essentially offices in the cloud. You access a single portal where all your email, voice calls, faxes, instant messages, voicemail, conference calling, and office documents can be managed. This approach to a single user interface where everything can be accessed provides a major boost in productivity because it can handle just about everything; even security and disaster recovery planning can be handled from a single spot.
Scalability is perhaps the most important aspect of UC systems. You can start out very modestly with a simple UC platform that accommodates two phone numbers, a fax line, and a few email accounts; however, once you expand your operations, you can easily upgrade to a call center or even a network of branch offices in just a couple of days. To learn more about modern UC platforms, contact Sonic Systems today.