In the current business environment of the High Desert, business owners can upgrade their offices with standalone Voice over Internet Protocol packages or Unified Communications, respectively abbreviated as VoIP and UC. The ongoing enterprise trends allow companies to choose between one or the other; it is important to note that UC requires some level of VoIP at the present time, and it is also important to understand what these two solutions offer.

How do VoIP Telecommunication Solutions Function

VoIP is a very advanced solution that improves upon the private branch exchange mode of telephone communications that is still being used by some companies in Victorville, Apple Valley and Hesperia. VoIP is focused on inbound and outbound calling, but it also opens the door to advanced functionality such as video conferencing. Switching to VoIP is a good move for any type of business, from law firms to dental clinics and from pizza delivery chains to call centers.

How Unified Communications Prepare Your Business for the Future

When observing the direction that business communications are taking, it is safe to assume that hosted UC platforms are the future. Even call centers that only deal with voice communications now will start to start to integrate UC functions in the near future. In fact, a research group headed by Google is developing the WebRTC protocol to allow video calls to be placed within web pages.

On the surface, UC solutions may not appear to be adequate for all High Desert companies. A Victorville mortgage brokerage that is used to doing business almost entirely over the phone may prefer standalone VoIP; nonetheless, certain UC features such as document imaging, text messaging, email, and project management can be implemented for the purpose of making the office more productive.