VoIP and Unified Communications During the COVID-19 Pandemic

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An All-In-One Solution For Your Business IT and Communications Needs
February 17, 2020
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FBI Issues Warning About VoIP Security
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VoIP and Unified Communications During the COVID-19 Pandemic

VoIP and Unified Communications During the COVID-19 Pandemic

Communications systems are often put to the test during times of crisis. In 2005, when Hurricane Wilma devastated most of South Florida, remote access solutions and the nascent wireless data infrastructure enabled employees to access corporate networks and work from home for several weeks. At the time, cloud computing and Voice over Internet Protocol technologies were not as widespread as they are today, so most of the telecommuting was based on the client/server model.

The Rise of Web Conferencing

In March 2020, the entire world started dealing with the coronavirus pandemic, and the stay-at-home orders enacted by public health officials prompted many companies to run their operations from the homes of their staff. To say that this was when VoIP and Unified Communications came of age would be an understatement; companies that already had these systems in place were able to seamlessly shift their operations and ensure business continuity as much as possible.

According to an opinion published by the Brookings Institution in mid-March, the pandemic has clearly illustrated the benefits of telecommuting, a practice that the United States Bureau of Labor Statistics estimates to be in place for about 23% of American employees who worked from home at least a few hours per week in 2018. It will be interesting to revisit this statistic in a few months, but it should be noted that quite a few companies that were not quite prepared for this shift encountered a few obstacles.

Scalability Issues with Certain Apps

Some video conferencing apps that enjoyed stellar reviews on marketplaces such as Google Play and the iOS App Store started seeing their ratings come down in March; this was the result of a massive influx of new users as well as previously casual users going full-time. In some cases, the problem was the platform and the service provider; in other cases, the lack of smooth integration with other office practices such as email, voice calling, instant messages, and document collaboration became unnerving.

The advantage of VoIP plus Unified Communications during a crisis such as the COVID-19 pandemic is that these two technologies can be easily configured so that they adjust to any business needs. Instead of having to deal with various apps to handle different business processes, your staff members can log into a single UC portal to access all office communications and documents. The location does not matter; furthermore, the required bandwidth and cloud server capacity can be estimated beforehand and set to serve the needs of your company. Should you need to expand or scale your business, doing so will be simple.

Feel free to contact Sonic Systems with any questions about hosted UC solutions, and please remember to keep your family and employees safe during these trying times.