When it comes to information technology adoption, the American legal industry takes somewhat of a paradoxical approach. On the one hand, law firms have enthusiastically supported the advent of making statutes, regulations and case law available in digital formats; this is hardly surprising because the common law system of the United States makes legal research a necessity, and taking the digital route is undoubtedly efficient. On the other hand, the legal profession still makes use of faxing and voicemail, two methods of business communications that other sectors have largely abandoned.

Achieving high productivity through effective communications is the Holy Grail of the legal profession, and this is why UC is perfect for both Big Law and boutique practices. Just like digital case management systems that integrate docketing, time tracking, billing, client profiles, and legal research, UC systems integrate all aspects of office communications. The most typical UC configuration involves a single web portal that can be accessed from just about anywhere; this access point allows partners, associates and paralegals to make voice calls, set up conferences, handle email, record conversations when required, manage faxes, check voicemail, share files, and collaborate on documents. In some instances, UC systems can be configured to integrate with customer relationship management systems that law firms often use for client communications.