What You Really Need to Know About Business VoIP

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What You Really Need to Know About Business VoIP

What You Really Need to Know About Business VoIP | Victorville Sonic Phone

If you are a small business owner in the High Desert area, there is a very strong chance that you will benefit from switching all your communications to a VoIP system. If you are not familiar with VoIP, here is what you need to know from a business perspective.

Learn How Your Business Benefits from VoIP

There are only a few small enterprises that can actually do without the services provide by Sonic Systems in Victorville. For example, a freelance accountant who works out of her home in Apple Valley can handle VoIP on her own by installing a Skype desktop client plus a mobile app. The same goes for the owner of a taco truck in Victorville; he may be able to run most of his business via WhatsApp.

A perfect example of a small business that can clearly benefit from VoIP would be a residential mortgage brokerage that employs six workers in an office. This type of business requires a considerable amount of telephone contact, which is usually the first consideration for VoIP.

The costs of VoIP service are far more affordable than those provided by traditional telcos, and the approach is similar in terms of offering plans and pricing for various business needs.

Features From Sonic VoIP Services

Setting aside costs, VoIP service exceeds expectations in terms of features. First of all, smartphone integration is far more efficient with VoIP, particularly in companies that have a bring-your-own-device (BYOD) policy for employees who want to use their own smartphones and tablets.

VoIP systems excel at the basics of business telephone use: routing calls and managing customer service interactions. Anything from call hunt to predictive dialing can be easily accomplished with VoIP.

VoIP Integration Throughout Your Business

The productivity spectrum of a company can be greatly increased with VoIP through integration with third-party apps. The most common integration is with customer relationship management (CRM) solutions, but VoIP extensions can be set up for enterprise software ranging from Microsoft Office to ZenDesk.

Speaking of integration, the most powerful feature of VoIP is known as unified communications, which is a tech paradigm of bringing together voice calls, email, text messages, chat conversations, documents, and voice mail to a centralized location managed by a single interface.

With unified communications, a small company may not even require acquiring desktop phones. Just about any PC, laptop, tablet, or smartphone that can connect to the Internet with a modern browser can serve as the client for unified communications.