Auto Attendant / IVR
Professional call routing that directs callers to the right department or person automatically.
An auto attendant gives callers a recorded greeting and routing choices, such as press 1 for sales or press 2 for support. The menu can direct calls to configured people, groups, voicemail boxes, or other destinations when those routes are available.
Key Benefits
- Professional first impression for every caller
- Route calls to the right department automatically
- Use scheduled greetings and after-hours routing
- Reduce missed calls and voicemail overload
- Customize greetings for holidays and special hours
Common Use Cases
Small businesses wanting a professional phone presence
Medical offices routing to scheduling, billing, and providers
Multi-department companies streamlining call flow
After-hours handling for time-sensitive industries
Plan the Menu Before Recording the Greeting
Start with the calls the business receives, not a generic menu template. List the departments, people, groups, voicemail boxes, schedules, and after-hours destinations that callers should be able to reach.
Write every menu choice and its destination, including the path for no input, an invalid choice, no answer, holidays, and a caller who needs a person.
Confirm that the selected platform supports the proposed routes and schedule behavior before finalizing the greeting or number-porting plan.
Test each path from an outside phone, then train an assigned administrator to request greeting, schedule, and routing changes.
Auto Attendant FAQs
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Plan This Feature with the Phone System
A useful feature decision includes the hosted service, device mix, deployment scope, and exact quote.