Ring Groups
Ring multiple phones simultaneously or in sequence to widen call coverage.
Ring groups let you route incoming calls to multiple team members at once. When a call comes in, you can have all phones ring simultaneously, or ring them one after another until someone answers. This means fewer missed calls and better customer service.
Key Benefits
- Give calls more than one configured destination
- Distribute calls across team members fairly
- Reduce customer wait times
- Flexible ring patterns: simultaneous or sequential
- Configured overflow when no one answers
Common Use Cases
Sales teams sharing incoming leads
Support desks with multiple agents
Small offices where anyone can answer
After-hours on-call routing
Design Ring Groups Around Shared Ownership
A ring group fits a team when several people can responsibly handle the same call. Before configuration, decide whether members should ring simultaneously or in sequence and name the destination when nobody answers.
List eligible users, their desk phone or app, working hours, ring order, and the person who owns the group voicemail or follow-up process.
Test caller information, transfers, no-answer routing, lunch coverage, and after-hours behavior with the actual devices staff will use.
Ask SonicVoIP to confirm supported group settings, member limits, feature packaging, and how temporary staffing changes should be administered.
Ring Groups FAQs
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Plan This Feature with the Phone System
A useful feature decision includes the hosted service, device mix, deployment scope, and exact quote.