Ring Groups
Ring multiple phones simultaneously or in sequence to ensure calls are answered.
Ring groups let you route incoming calls to multiple team members at once. When a call comes in, you can have all phones ring simultaneously, or ring them one after another until someone answers. This means fewer missed calls and better customer service.
Key Benefits
- Ensure calls are always answered
- Distribute calls across team members fairly
- Reduce customer wait times
- Flexible ring patterns: simultaneous or sequential
- Automatic failover if no one answers
Common Use Cases
Sales teams sharing incoming leads
Support desks with multiple agents
Small offices where anyone can answer
After-hours on-call routing
Ring Groups FAQs
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